It’s pretty tough for individuals and even third-party shops to repair Apple products, and often hard to predict whether Apple itself will repair, decline to fix or replace a busted iPhone. However, Business Insider has unearthed a 22-page “Visual/Mechanical Inspection Guide,” or VMI, that shows what qualifies as an “eligible repair.” It’s reportedly used to conduct a physical damage inspection and assess cost, “basically half the training for iPhone techs,” an anonymous Genius told BI.
Source: Leaked Apple warranty guide shows what it will and won’t repair